Subject: Tech Support Candidate - ajay kumar
From: ajay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 12:11:05 -0400

| | Tech Support Test

Name | ajay kumar
E-mail | [email-masked]
Phone Number | (91) 9205090358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
gaming consoles ,cctv,email client etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | pushkita decor | sr tsr | jan | 44100
Previous Employer 1 | sanstech | sr | nov 2016 | 38000
Previous Employer 2 | iyogi | sr | march 20014 | 34000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. try to open different  websites
if succeed then try with another browser or need to check  antivirus setting

reset the browser
if unable to go online at all .... need to check the light status on the router/modem

if everything is
green/normal ...will do the powercycle

check the IP address ...if getting a valid IP will try to ping .... dns ,  check the host file / delete the host file ..reboot the computer

manually forced the dns setting on the computer
etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the speaker
then press the Bluetooth button   on the speaker

open the Bluetooth settings on the phone ..search for the bluetooth devices

once speaker shows up ..hit on that and it will get connected .

What according to you makes you a good candidate for customer service or technical support job? | my job experience, cx handling skills  and the exposure to the different peoples from different different country  ..worked under pressure ...fulfill all the matrics etc
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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