Subject: Tech Support Candidate - Arun Pratap Singh Chauhan
From: Arun Pratap Singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 12:09:54 -0400

| | Tech Support Test

Name | Arun Pratap Singh Chauhan
E-mail | [email-masked]
Phone Number | (91) 7022992226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Telecom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys LTD | System Engineer | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check if I am connected to Internet and refresh.
Make sure Javascript is enabled.
Make sure cookies  are enabled.
Clear cache and cache.
Make sure your browser is up to date.
Try Checking other website if they are loading
Now try launching another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to phone setting.
Open Bluetooth settings.
Turn on Bluetooth.
Search for new devices and connect with the speaker by tapping on the speaker name.

What according to you makes you a good candidate for customer service or technical support job? | Good learning skills, able to solve problems quickly, responsible for the task given.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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