Subject: Tech Support Candidate - Himanshu Arora
From: Himanshu Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 11:22:01 -0400

| | Tech Support Test

Name | Himanshu Arora
E-mail | [email-masked]
Phone Number | (91) 9899005091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 76 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agoda | Accomodation Specialist | June 2020 | 35000
Previous Employer 1 | Teleperformance | Senior Customer Care Executive | August 2019 | 26000
Previous Employer 2 | Interglobe Technologies | Customer service | February 2017 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connectivity
2. Check cookies and chrome settings.
3. Check website information if that is correct

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth settings in phone and the other device.
2. Pair the device with phone
3. Device will connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

1. I have good amount of experience in the same industry and most importantly I will listen to customer first before delivering any response.
2. Take down important leads from customer to deliver correct information.
3. I will check if the information is useful to customer and it is resolving their issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |