Subject: Tech Support Candidate - Srishty gour Srishty
From: Srishty gour Srishty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 11:14:48 -0400

| | Tech Support Test

Name | Srishty gour Srishty
E-mail | [email-masked]
Phone Number | (91) 9045534463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I- energizer | CSE | 12 march 2018 | 29 april 2019
Previous Employer 1 | I-energizer | Sr. CSE | 30 April 2019 | 7 July 2019
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 step - will restart my device
2nd step - will make sure if my internet is working or not
3rd step- will check website is not working for me only or for everyone else out there
4th step-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - first open the bluetooth of your mobile phone
Step 2- will pair the bluetooth device with phone
Step -3 when it will be paired then I
will connect it

What according to you makes you a good candidate for customer service or technical support job?

(1) I m very calm with my words and my actions
(2) Can work in pressure also
(3) Straight forward to own any apology to the customer if any glitch happens
(4) takes customer problems as my problem and will solve the same.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |