Subject: Tech Support Candidate - Kamal Dhiman
From: Kamal Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 11:06:14 -0400

| | Tech Support Test

Name | Kamal Dhiman
E-mail | [email-masked]
Phone Number | (+91) 9811467924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 70 A, Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Basic internet Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INK IT Solutions | Senior Process Executive | Jan-7-2021 | 34000
Previous Employer 1 | Cognizant | Senior Process Executive | March-26-2019 | June-30-2020
Previous Employer 2 | Concentrix | Senior Practioner | Aug-24-2015 | Feb-15-2020

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if it is working in any other browser or on any other device. If yes, then I will clear the cache and cookies of the particular browser and then close it and restart the browser. Lastly I will also delete all the temporary files from the Computer by command %temp%.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker and press the button for 7 seconds to enter in pairing mode. Then turn on the bluetooth on my phone and search the device name on my mobile phone and then select the name of the speaker and then enter the pairing code, generally it is 0000, then I will hear the sound that 'device is successfully connected' from my bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

As I have more than 5 years of experience in customer care role, so three pillars are there which worked for me, they are as follows:

1: Active listening/reading: So that we understand the exact need/issue of the customer.

2: Great Analyzer: So that we can do research for the issue to provide the correct resolution efficiently.

3: Active response: So that we can provide the resolution or the resolution steps in a simple manner so that customer can easily understand them and they can easily perform those steps so that the issue can be fixed.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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