Subject: English Language Test - Indresh C
From: Indresh C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 10:25:02 -0400

| | Foreign Language Screening Test

Name | Indresh C    /  (+91) 8277201353    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

I can totally appreciate how frustrating it is to be waiting for your delivery, I wish there were a way for us to get it to you sooner.

When you ordered, the shipping process started on that same day automatically. Your package was picked up from our courier team and it should be received by you this week. Unfortunately courier team stated that the address given by you was wrong and he is not able to deliver the product.

I sincerely request you to check the address and update correct address so that we can deliver the product immediately.

Thanks and regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I’m sorry to hear you’re not happy with our product. While I’m unable to offer a refund.
Please check our terms and conditions.

I regret for the situation happened with you.I would love to understand your situation better and see if there’s any other way we can help. I need some more information about the situation so that i can talk with my and get back to you.
I will make my sincere effort for the replacement of the product. Please feel free to contact us.

Thanks and Regards
Babyshop.com

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