Subject: Tech Support Candidate - Sakshi Sharma
From: Sakshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 09:33:16 -0400

| | Tech Support Test

Name | Sakshi Sharma
E-mail | [email-masked]
Phone Number | (91) 9084006411
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Apex international | Commercial executive | | 22300
Previous Employer 1 | Map my india | Gis trainee | Dec 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This problem occur in any website due to following reason.
1. Internet connection.
2.url - uniform resource locator.
3.Domain name expire.
4.error - commonly error I see 404 which happen when the server is down .
5.security- some website are generally not open because of security reason.
If all above things not working then restart your pc and check all the connections of CPU .
Again type the URL properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.on the mobile phone open the settings app.
2.select Bluetooth.
3.Ensure Bluetooth functionality is switched on.
If the Bluetooth toggle switch is green, Bluetooth is enable.if not ,select the toggle to turn on Bluetooth.
4.scroll down the list and look for the Bluetooth speaker on the list.
5.when the speaker appears,select the device name to connect.it take a few seconds for the two devices to pair .
When done,the status updates to connected on the screen.
6.speaker make an sound to show it connected then play the song and enjoy the song.

What according to you makes you a good candidate for customer service or technical support job? | Hardworking,discipline ,dedicated to work , communication skills and the core skills which is required for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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