Subject: English Language Test - Mohit Michael
From: Mohit Michael <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 08:28:32 -0400

| | Foreign Language Screening Test

Name | Mohit Michael    /  (+91) 7701923852    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings,
Hi Sir as per the status of your order we have checked the order no. and we we have found  that the delivery address as per the time of you ordered is wrongly filled.From our side we have successfully delivered the order but due to the wrong address we are unable to make it shipped toward you request you to kindly share us the correct delivery address so that we can make the shipment of your order once again and make it deliver towards you with a minimal time. sorry for the   inconvenience

Thanks&Regards
Mohit Michael

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from Homebox Team,

Hi Sir, as per the mail of yours when you have taken the delivery of the Tv cabinet have you noticed then and their that the cabinet is having the scratches or not because as per our company return policy is Product can be return within 3 days of shipment but we got the mail from youside after a week we need to check that at the time of the delivery is there any  kind of a scratches is there or not because as per our company policy our dispatch team will make sure and conduct the survey of the product shipped is accurate or not and if any times the product is broken or damaged we don’t conduct the shipment because we dont want our customer to be hampered by the damaged or broken products. but we can take a last try .request you to kindly share us the snaps of the home cabinet from where it is having scratches so that we can validate from our dispatch team because all the product undergoes from the screening whenever our carrier goes for the shipment

we are sorry for the inconvenience

Thanks&Regards
Mohit Michael
Homebox Team

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