Subject: Tech Support Candidate - Swapnil mishra Swapnil
From: Swapnil mishra Swapnil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 07:40:20 -0400

| | Tech Support Test

Name | Swapnil mishra Swapnil
E-mail | [email-masked]
Phone Number | (91) 9140535659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Meditab | I.t support | 16 march | 19500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet connection properly connected or not if network proper connect , have to confirmed  that website is not block from backend. If it's not blocked, have to check the OU and group policies of user and system both that it's is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all open Bluetooth for mobile side
Then second step to open bluetooth then pair the Bluetooth device to mobile then conect you mobile on Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | First of candidate should be good knowledge of computer and understand the issue and resolve issue don't much take a time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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