Subject: Tech Support Candidate - Ananya Srivastava
From: Ananya Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 07:18:01 -0400

| | Tech Support Test

Name | Ananya Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8115532898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Varanasi Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Navodaya skill development institute | Software trainer | February 2018 | 10000
Previous Employer 2 | Aptech Computer Academy | Software trainer | August 2018 | 15000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device- Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Make Sure the Internet Connection Works-
1.Open your browser. In the address bar at the top, type in google.com , then push Enter or Return.
2.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
3.Make sure search results load properly.
4.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Check if the Website is Down for Everybody or Just Me-
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

1.Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
2.On the site, type in the website address you're having problems reaching, then then push Enter or Return.
3.Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

You can use Bluetooth to connect some devices to your phone without a cord. After you pair a Bluetooth device for the first time, your devices can pair automatically. If your phone is connected to something through Bluetooth, at the top of the screen, you'll see a Bluetooth icon .

Important: Some of these steps work only on Android 10 and up.
Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

Step 1: Pair a Bluetooth accessory
Important: Your devices stay paired until you unpair them.
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Its all about my attitude in addition to my academic qualification, like I am a soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

Bayt.comUse App
Home
Find Jobs
Blogs
CV Services
Job title, skills, etc.
- All -
Search
Log In
Register
العربية
Use Our Mobile App
Get Fresh Updates On your job applications, and stay connected

Download Now
Start networking and exchanging professional insights
Register now or log in to join your professional community.

Follow
What makes you a great candidate for a customer service job in particular?
Customer Service
Customer Focus
Sales
Customer Relationship Management
Customer Service Skills

Question added by Razia Sultana Rimi , Graphic Design Trainer , Bdjobs.com ltd
Date Posted: 2017/03/06
Upvote (7)
Views (1818) Followers (350)
Write an Answer
Register now or log in to answer.
347 Answers
Manzoor Alam
Answer added by Manzoor Alam, Director , 7th Sky Travel & Tourism Services (Pvt.) Limited
4 years ago

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

Upvote (9)
Downvote(0) Reply (0)
Zafar Aqueel
Answer added by Zafar Aqueel, Head Global Service Delivery Unit - Core , Ericsson India Global Service Pvt. Ltd.
3 years ago

"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |