Subject: Tech Support Candidate - sapna sarangi
From: sapna sarangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 06:18:16 -0400

| | Tech Support Test

Name | sapna sarangi
E-mail | [email-masked]
Phone Number | (110023) 7069673669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | synq.work | company secretary | may 2021 | 25000
Previous Employer 1 | club mahinra holidays | tele sales excecutive | dec 2020 | 20000
Previous Employer 2 | vodaphone house | customer service | nov 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. You will see what kind of  error is that
2. You will try to again refresh the same page and see if it’s loading issue or you are getting same error
2. If the error is related to internet access firsylu You will check your internet connection is working or not by some speed test
3. If the speed test is showing  good speed that means the respective site itself is facing some issue4. You will clear browser cache and cookies and again you will try to access the same site if it’s still working or not
6. You will also try in different browser and also in incognito mode that the site is working or not
5. If the error is showing “site can’t be reached” error it means that you don’t have rights to access that site
6. Mostly if the issue is related to internet access the site should work after restarting Wifi or clearing browser cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swtich on the bluetooth of mobile .
2.swtich on the bluetooth speaker .
3.in mobile phone first search the bluetooth speaker name .
4.connect to that name ,it will connect to speaker .

What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to my academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |