Subject: Tech Support Candidate - ADITYA PATEL
From: ADITYA PATEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 05:38:22 -0400

| | Tech Support Test

Name | ADITYA PATEL
E-mail | [email-masked]
Phone Number | (91) 9971264421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Meritnation | IT Support Executive | 14 july | 18000
Previous Employer 1 | CollegeDunia | Technical Support Engineer | 29 March | 15500
Previous Employer 2 | Softkiwi | Andorid developer | Feb 2018 | NIL

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Website Screen too large show. Image size in properly. Light background

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth and mobile phone both on
Open mobile Bluetooth on and Bluetooth device on
Select Bluetooth pair device in through mobile phone
and connect mobile phone with Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in technical support.
Troubleshooting Software and Hardware Issues Develop and Implement a Software Update Schedule
Communicate with Users to Identify Issues and Explain Solutions Conduct Remote troubleshooting
Daily Maintain Inventory of Live class Update. Audit of System, Laptops, Camera, Live class tools. Networking RJ45 Lan cable troubleshoot.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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