Subject: Tech Support Candidate - Akshay Soam
From: Akshay Soam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 05:13:52 -0400

| | Tech Support Test

Name | Akshay Soam
E-mail | [email-masked]
Phone Number | (91) 8824893885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Znet | l2 linux system administrator | | 31k
Previous Employer 1 | the pinnacle group | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we need to check what issue client getting.
if same issue we are getting the i have to check out website DNS . If DNS is correct then we check out website logs and update after the client relatedt to logs

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open phone setting and try to conect thorugh bluetooth head phone
What according to you makes you a good candidate for customer service or technical support job? | carefully listening
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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