Subject: Tech Support Candidate - Sarvesh Shukla
From: Sarvesh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:55:25 -0400

| | Tech Support Test

Name | Sarvesh Shukla
E-mail | [email-masked]
Phone Number | (91) 8840402765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Up
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Internet

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance jio Infocomm Ltd | Senior executives | Present | 35000
Previous Employer 1 | Csc wifi choupal services india pvt ltd | Network Engineer | Feb 2021 | 25000
Previous Employer 2 | Tejas networks ltd | Network Engineer | June 2020 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of please check your internet connection. If internet connection are connected ok.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of mobile phone bluetooth on and search bluetooth spear device and pair both device with code. And then connect.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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