Subject: Tech Support Candidate - Raman Kumar
From: Raman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:55:06 -0400

| | Tech Support Test

Name | Raman Kumar
E-mail | [email-masked]
Phone Number | (91) 8409926655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bihar(Home)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | System engineer | Till | 35000
Previous Employer 1 | Future soft solution Pvt ltd | Engineer | 30/8/2019 | 25000
Previous Employer 2 | Future soft solution Pvt Ltd | Engineer | 22/02/2019 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1-Check the internet connectivity.
Step 2-Check the internet speed.
Step3-all browser re-set and all old history re-set

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1-Go to mobile settings
Step 2-Go to bluetooth sating and open Bluetooth
Step3-Go to paring the blutooth both device.it search and connected

What according to you makes you a good candidate for customer service or technical support job?

1) Customer and candidate good behaviour.
2)both communication or good.
3) Any issue facing the customer ,it is resolved on priority basis.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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