Subject: Tech Support Candidate - Rajesh Tanwar
From: Rajesh Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:54:45 -0400

| | Tech Support Test

Name | Rajesh Tanwar
E-mail | [email-masked]
Phone Number | (+91) 7206359080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I'll relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers Pvt Ltd | Desktop support Engineer L2 | Na | 19375
Previous Employer 1 | Cms it services Pvt Ltd | Customer support Engineer | 23march2020 | 17270
Previous Employer 2 | Future focus infotech pvt ltd | Deskside support engineer | 15may2018 | 14279

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll try to open any other website, if that works. Then probably site is blocked by firewall. Else if other websites not open, then I'll ping default gateway(if not work, then release- renew ip, replug cable or reconnect network), then dns ping. If both works. Then ipconfig /flushdns. Then report to IT admin
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click add bluetooth audio device option pair then test play a song or audio file
What according to you makes you a good candidate for customer service or technical support job? | I like solving issues
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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