Subject: Tech Support Candidate - kundan kumar
From: kundan kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:28:07 -0400

| | Tech Support Test

Name | kundan kumar
E-mail | [email-masked]
Phone Number | (91) 8271714145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | laxmi nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MINISTRY OF SKILL DEVELOPMENT (PAYROLL OF VELOCIS SYSTEMS PVT. LTD. | NETWORK OPERATIONS ENGINEER | 31 MAY | 33400
Previous Employer 1 | WIPRO TECHNOLOGIES (PAYROLL OF RENOVISION PVT. LTD. | DESKTOP SUPPORT ENGINEER | 10 FEB 2019 | 12300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.CHECK THE INTERNET CONNECTION AND PROXY
2.OPEN THE WEBSITE ON DIFFERENT NETWORK.
3.CLEAR THE CACHE AND BROWSING HISTORY
4.TROUBLESHOOT AND DIAGNOSE THE PROBLEM.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.TURN ON THE BLUETOOTH OF BOTH DEVICES.
2.ALSO TURN ON THE PAIRING MODE OF BOTH DEVICES.
3.WHEN FOUND THE DESIRED BLUETOOTH SPEAKER,THEN PAIR AND CONNECT THE SPEAKER WITH PHONE.

What according to you makes you a good candidate for customer service or technical support job? | AS PER MY PREVIOUS TECHNICAL EXPEREINCE AND SKILLS,I FOUND MYSELF SUITABLE FOR THIS JOB.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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