Subject: Tech Support Candidate - SHIREEN BANU
From: SHIREEN BANU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:02:57 -0400

| | Tech Support Test

Name | SHIREEN BANU
E-mail | [email-masked]
Phone Number | (91) 9810845966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sahibabad, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Online Work | Data Entry Work | Presently working | 35000
Previous Employer 1 | Barclays Shared Services Pvt. Ltd | Private Banker | 25th Dec 2019 | 40000
Previous Employer 2 | Private Bank in UAE | Customer Care Executive | 30th June 2016 | 80000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

!) If the website is not working, first of all, I shall check my Internet Connection is working fine or not.
2)If it is fine, then probably I will launch another browser, like Internet Explorer, and try open the site.
3) If it is not working , then I will restart my Device , which at times solves many problems.
4) It it works, well and good , else I will check if the Website is down for sometime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First of all, Go to Settings.
2) Tap the Bluetooth option.
3) Turn on the Bluetooth.
4) A list of multiple devices will appear.
5) Select your speaker , and hence you're connected.

What according to you makes you a good candidate for customer service or technical support job?

1) Goal Oriented person
2) Hard Working with lot of patience and control
3) Good knowledge about Computer Applications.
4) A good Listener.
5) Enthusiastic person.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |