Subject: English Language Test - Shruti Chandravanshi
From: Shruti Chandravanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 03:49:40 -0400

| | Foreign Language Screening Test

Name | Shruti Chandravanshi    /  (91) 7667282443    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thanks so much for reaching out about the order no 11234567 .we are sorry for delay delivery
I would like to inform that there was failed delivery attempt due to incorrect shipping address.we had mailed you twice to verify the shipping address,do kindly verify correct shipping address .

Thanks
S.shree

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,Abdul
Thanks so much for reaching out about order no 1000355.I am sorry the product hasn't worked for you.

After looking into the issue, I’m pleased to be able to offer you the following options:

[Option #1refund
[Option #replacement

I’ll take your lead on how to proceed from here, but I hope one of these solutions will help make up for the challenges you’ve experienced.

Sincerely,
S.shree

| |