Subject: Tech Support Candidate - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 03:33:42 -0400

| | Tech Support Test

Name | Saurabh Singh
E-mail | [email-masked]
Phone Number | (0512) 7275757473
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI bank BYZAN | Electronic banking Support Engineer | June 15 2021 | 24800
Previous Employer 1 | Urna consulting | Application Support Engineer | April 8 2021 | 17000
Previous Employer 2 | Pipl | Application Support Engineer | Feb 28 2020 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network connection
Cable connection to desktop
Restart my device
Check any new driver or software installed which is not supported
Check the error code and solve the issue

Check isp whether not blocked by them
Or the network team had blocked that site in server

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth on both the devices
Select the bluetooth device name on the name
Click on that name
Device paired with phone

What according to you makes you a good candidate for customer service or technical support job?

Patience and calm nature
Never get annoyed

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |