Subject: Tech Support Candidate - Sameer Ansari
From: Sameer Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 03:09:22 -0400

| | Tech Support Test

Name | Sameer Ansari
E-mail | [email-masked]
Phone Number | (88514) 18554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Porteck india info services Pvt Ltd | Technical Support Excutive | Working till date | 35 K
Previous Employer 1 | Genpact | Remote Support Engineer | 6-Feb 20215 | 13 K
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-We have checked first website is correct or not.
2-If yes so check proxy access and group policy user have access or not !
3-Some times your Google Chrome not recognize whenever you try to open website so that, simple delete all history temp and prefetch file then restart the compute and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Should be ON Bluetooth on both device !
2- Search the speaker Bluetooth Name in mobile and pair that if successfully paired. its means connected.

What according to you makes you a good candidate for customer service or technical support job?

My According to Technical Support Engineer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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