Subject: Tech Support Candidate - Raja S
From: Raja S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 03:00:29 -0400

| | Tech Support Test

Name | Raja S
E-mail | [email-masked]
Phone Number | (+91) 8508507045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tamil Nadu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Goodera | Application support | Nil | 32000
Previous Employer 1 | Fis | System Engineer | April 2 2020 | 19000
Previous Employer 2 | CBT Infotech | Application Support | Nov 10 2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi, Thanks for reaching out to us. I will help you with this issue.
1.Please make sure the proper internet connection.
2.Please check the valid URL when you're trying to access the website.
3.if the URL is fine then check the error. In the front end.
4.if the error still they are getting need to check the internal team once.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First we need to turn on the Bluetooth mobile phone.
2.Then search the availability of the respective device then click and pair option.
3. Once click pair speaker and mobile should be connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Explain the issue should be clear.
2.Cooperation will be important.
3. Friendly.
4. Continue service improvement.
5. Adoption.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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