Subject: Tech Support Candidate - Pulkit kulshrestha Pulkit
From: Pulkit kulshrestha Pulkit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 02:52:18 -0400

| | Tech Support Test

Name | Pulkit kulshrestha Pulkit
E-mail | [email-masked]
Phone Number | (00000) 7983539889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xeam ventures pvt ltf | Team lead Tech support retail automation | | 37246
Previous Employer 1 | Aerial Telecom pvt ltd | Network engineer | 20 oct 202 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check to troubleshoot internet connection first
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the bluetooth device speaker and mobile then try for pairing.
What according to you makes you a good candidate for customer service or technical support job? | I also exp in same domain handle 206 retail outlet in technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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