Subject: Tech Support Candidate - Mohan Singh
From: Mohan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 02:51:51 -0400

| | Tech Support Test

Name | Mohan Singh
E-mail | [email-masked]
Phone Number | (91) 8527219421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R system | Project leader | 01-may-2021 | 71k
Previous Employer 1 | Manpower group Pvt ltd | Senior engineer | 29-may-2021 | 51k
Previous Employer 2 | GI staffing Pvt ltd | Senior engy | 30-nov-2017 | 50k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection is working fine or not. If working fine I will check spelling of the url. I will try again by putting url in browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all go to settings icon on your phone. Then click on bluetooth device options. Also switch on the bluetooth speaker so that it can show its name on mobile's bluetooth devices. Then pair with bluetooth device name
What according to you makes you a good candidate for customer service or technical support job? | It is like I am very comfortable with customers on making them understand something.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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