Subject: Tech Support Candidate - Yamini Sharma
From: Yamini Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 13:32:52 -0400

| | Tech Support Test

Name | Yamini Sharma
E-mail | [email-masked]
Phone Number | (11) 9711051399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will check the internet connection works fine or not.
2. Browser is responding to the entered website result.
3. Check website entered is correct.
4. Check website is down or the problem is encountered on your end.
5. Restart the computer and again enter the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the mobile settings, turn on your mobile Bluetooth.
2. Scan the name of the Bluetooth speaker.
3. If it is not visible, then do a long press on the speaker so that it can be detected.
4. Tap on the name and your mobile phone is connected with speaker.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I have enough knowledge about devices.  I am good at speaking and communicating with people. I don't have any prior experience but strongly feel you will never be disappointed with my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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