Subject: Tech Support Candidate - Rahul Rawat
From: Rahul Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 13:20:33 -0400

| | Tech Support Test

Name | Rahul Rawat
E-mail | [email-masked]
Phone Number | (91) 9971097400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Mor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lucid Holdings India Private limited | It Support Specialist | currently working | 59000
Previous Employer 1 | Normet India Private Limited | It support officer | 19th of Mar 2020 | 48810
Previous Employer 2 | Quatrro Global services | Senior solution engineer | 29th april 2018 | 41000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page.
open the website on another browser.
check the ethernet connection.
restart the machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open settings>>>bluetooth>>>turn it on>>>search for the device>>once found pair it first>>>connect with device.

What according to you makes you a good candidate for customer service or technical support job?

Having 8 years of rich experience in tech support.
Excellent customer handling skills.
Sound knowledge of desktop troubleshooting, active directory, sccm, office 365.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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