Subject: Tech Support Candidate - Priyanka Singh
From: Priyanka Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 11:01:18 -0400

| | Tech Support Test

Name | Priyanka Singh
E-mail | [email-masked]
Phone Number | (+91) 8368407460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | techmahindra | jr software engineer | 15th march | 16k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Your computer should be checked for malware and adware, too often such programs prevent your browser from working properly.
Step 2: After deleting all viruses and unwanted software go to control panel/internet options and click on LAN settings in the tab connections if you have the checked box next to use a proxy service for your LAN, uncheck it.and check the box next to automatically detect settings instead then click ok.we can also open the proxy server settings menu from the browser.
Step No 3: If the browser would not open websites even after proxy setup operations,you should check Applnit_DLLs in the registry editor.click on Applnit_DLLs, if in the value line you can see the path to any .dll file ,it should be deleted.before that copy the path of that file, clear the line and click ok.then paste this path to the file explorer,enable the option"show hidden files"and delete this file as well as any other suspicious.exe files which are in the found in the folder.then restart the computer.

Step4: then i will go to the local disk c then click on windows then click on system32 then drivers then etc then hosts, open hosts with notepad and read the values then delete the last line save changes in the notepad and restart the computer.

Step5: if still it is not opening the
Network and sharing center>connections>properties>Ipv4>properties>use the DNS server addresses and values >preferred DNs server is 8.8.8.8 and alternate DNs server is 8.8.4.4 then try opening your any webpage with your browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | You must be able to empathize with people and address needs. Good communication is crucial. With that said, I have a technical background, and I understand the amount of knowledge you need to actually solve issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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