Subject: Tech Support Candidate - ANZAR ANJUM
From: ANZAR ANJUM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 10:48:33 -0400

| | Tech Support Test

Name | ANZAR ANJUM
E-mail | [email-masked]
Phone Number | (91) 9891191664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kalandikunj new Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc financial services pvt Ltd Noida | IT Executive | 24th March 2012 | 17000
Previous Employer 1 | Kaizen it services pvt Ltd Noida | Desktop support engineer | 10th Dec 2019 | 13000
Previous Employer 2 | Micro mind software solutions | Desktop support Engineer | 30th June 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 check error code and read
Step 2check internet connection

Step 3 proxy setting

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On  Bluetooth speaker then Open mobile Bluetooth and connect
What according to you makes you a good candidate for customer service or technical support job? | I am experienced
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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