Subject: Tech Support Candidate - Mohit Dwivedi
From: Mohit Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 10:17:39 -0400

| | Tech Support Test

Name | Mohit Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 9654841623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps taken in Logical order to troubleshoot the problem are:-

1) First of all I will Reload that Website for once
2)if still not Working then ,I will  Make Sure that te Internet Connection is Working or Not.
3)Step 3, Try to Restart My Laptop/PC
4)Step 4, i will Try to open that Website in Another Web Browser
5)Last Step,  Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps To Connect Bluetooth Speaker To my Mobile Phone are:-
STEP1:- Go to Mobile Setting, And Turn ON Bluetooth
STEP2:- A list Of Available Device Will Appear.
STEP3:- If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
Now, Your Device is Connected To Speaker.
STEP4:- Select Your Speaker From Them And Tap on that, After Taping A Dialogue Box is Appear. Just Click on PAIR Option.
Now, Your Device is Connected To Speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to me, If A Candidate Have good Communication Skill, Good Knowledge of Technical Support, Verbal & Non Verbal skill, Then the is good for Technical support job.
Along with all that, Candidate Should be able To Handle Pressure and Maintain Good Relationship with Customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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