Subject: English Language Test - Shravani Deshpande
From: Shravani Deshpande <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 10:15:20 -0400

| | Foreign Language Screening Test

Name | Shravani Deshpande     /  (91) 9359829343    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, I am your customer service executive we are really sorry for the delay in the product our delivery person tried to reach but the address was a bit wrong so the parcel couldn't reach please can you the send the address to this email ID so that I can reschedule your parcel which  I will make sure will reach as soon as possible.
Thank you
Customer support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, this is customer support executive, we are really sorry for disruption occurred this happened because the tv unit which you had ordered has travelled from our headquarters may be in that disruption had occurred so sorry for this I will make sure that new tv unit will reach you soon
Thank you
Customer support

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