Subject: Tech Support Candidate - Brijesh Prasad
From: Brijesh Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 09:05:59 -0400

| | Tech Support Test

Name | Brijesh Prasad
E-mail | [email-masked]
Phone Number | (91) 9811414484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Pvt Ltd | General Accounting Ops Associate | 16-March-2021 | 23,000
Previous Employer 1 | AIMA | Consultant (Professional Services Representative) | 13-Dec-2017 | 18,000
Previous Employer 2 | Genpact India Pvt Ltd | Process Developer | Dec-2017 | 22,000

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially, started the System & home page appeared.
Then open the software for working, however not able to do so.
Finally, coordinated with IT team for the solution after trying all efforts from my end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the community options of both the instruments.
Active the scan option to establish the connectivity between then.
After linking both the instruments one can enjoy the facility.

What according to you makes you a good candidate for customer service or technical support job? | Proactive support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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