Subject: Tech Support Candidate - Dilshad Alam
From: Dilshad Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 08:08:30 -0400

| | Tech Support Test

Name | Dilshad Alam
E-mail | [email-masked]
Phone Number | (+91) 9650627602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Easemytrip | Team Leader | 1st May 2021 | 20000
Previous Employer 1 | Cogent e services pvt ltd | Sr. CSA | 14th june 2020 | 21500
Previous Employer 2 | Tech Mahindra | CSE | July 2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check the internet connection then i will check the server or website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i will on speaker then i will on my Bluetooth in my phone and search divices and connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have five year experience in bpo and corporate company as customer service and Team leading experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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