Subject: Tech Support Candidate - Vipin Thapliyal
From: Vipin Thapliyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 07:08:46 -0400

| | Tech Support Test

Name | Vipin Thapliyal
E-mail | [email-masked]
Phone Number | (+91) 8802102044
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi near shahdra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fusionnet web services pvt ltd | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check lan wire is it connected properly to my system or port from where i am getting conection if it is connected properly next i will change that lan wire if still issue persists then i will check in network adaptor options whether it is enable or disable and if it is enable then i will check for lan driver is it installed or not so these things i will follow that is it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable bluetooth in speaker and make it visible or  go in pairing option and after that look for device in your mobile and connect it
What according to you makes you a good candidate for customer service or technical support job? | I have worked on a similar role and i have 1.5 years of work experience where i used to provide resolution to customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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