Subject: Tech Support Candidate - Shahrukh Khan
From: Shahrukh Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 07:08:11 -0400

| | Tech Support Test

Name | Shahrukh Khan
E-mail | [email-masked]
Phone Number | (+91) 9729345790
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm Services Pvt Ltd | Field Sales Executive | 07/05/2021 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection if it is working or not . If it is working then I will check this site is down or the site is working.
If site is working then I will restart my device . Finally if it will not work then I will call my telecom provider if internet is working or net

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Open bluetooth of mobile and speaker
Step 2.  I will go to bluetooth setting and check available devices
Step 3. Then I will check what is name of bluetooth speaker and I will connect by pairing and entering the code

What according to you makes you a good candidate for customer service or technical support job?

First I have done btech in computer science and secondly I have experience to use mobile and laptop.
I am working with Paytm in sales department so I know how to communicate with clients and customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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