Subject: Tech Support Candidate - Dakshit Gupta
From: Dakshit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 06:31:19 -0400

| | Tech Support Test

Name | Dakshit Gupta
E-mail | [email-masked]
Phone Number | (91) 7840869001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check my internet connection,then i will clear the cache of my browser, then i will clear temporary files of my computer, then i will reload the web page if it doesn't works then it might be an issue from the host side, then i will wait for the host to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn onn bluetooth of both devices
2. Search bluetooth name/MAC address of the speaker in mobile phone.
3. Enter the passcode
4. Pair both the devices

What according to you makes you a good candidate for customer service or technical support job? | I am able to handle patient's anger and able to convience customers politely.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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