Subject: RE: Phone test - 7th May
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Fri, 7 May 2021 10:28:58 +0000

Hi Ashish,

IVR issue has been fixed. Now IVR is working for all the numbers except one German number +49 32211077441, we will get a provision for this number soon.

Could you please add a column of phone numbers to your phone test table?

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

eposaudio.com · Follow us here
<https://www.eposaudio.com/>
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From: Ashish Dabral <[email-masked]>
Sent: 7. maj 2021 09:56
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Phone test - 7th May

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Hi Josephine,

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference.

Country
Inbound
Date
Remarks
US
No IVR
07-May-21

CA
No IVR
07-May-21

BZ
Working Fine
07-May-21

MX
Working Fine
07-May-21

UK
No IVR
07-May-21

FR
No IVR
07-May-21

DE
No IVR
07-May-21

DK
No IVR
07-May-21

BE
Working Fine
07-May-21

NL
Working Fine
07-May-21

SE
Working Fine
07-May-21

NO
Working Fine
07-May-21

FL
Working Fine
07-May-21

ES
Working Fine
07-May-21

IT
Working Fine
07-May-21

BG
Working Fine
07-May-21

PL
Working Fine
07-May-21

JP
Working Fine
07-May-21

HK
Working Fine
07-May-21

AU
No IVR
07-May-21

AT
Working Fine
07-May-21
 Gaming not working
CH
Working Fine
07-May-21

SG
Working Fine
07-May-21

CN
Working Fine
07-May-21

IN
Working Fine
07-May-21

IE
Working Fine
07-May-21

HU
Working Fine
07-May-21

RU
Working Fine
07-May-21

UAE
Working Fine
07-May-21

KSA
Working Fine
07-May-21

442039664949
No IVR
07-May-21

Regards,
Ashish Dabral