Subject: Assigned to Group - Re: Help!
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 07 May 2021 10:15:55 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: Help! Hi Rosalie,

Without seeing your iPad it makes it difficult to interpret if the display is not in line with how it should be presented.

The stick figures within each circle represent the genres. E.g. within the barbell stick figure (strength) you will find various BODYPUMP releases and durations. If there are too many options to scroll through, simply refine the search through the intensity and duration filters below it.

Does the display look like what is shown in this video below?

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work-

[https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/36035449714/logo/AYpofIoDuXSM4O7sLcnyszvb2Wh1wbIqIw.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2WD6T3JNC%2F20210326%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210326T182504Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=108d08d74c54fe90ab66210adbeccfeaa03b7eb644d1e24154e3128c37988405]<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work->
How does on demand work? : Les Mills International<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work->
Once an on demand slot has been scheduled a member can scroll to the classes screen and select a class to play. Note: you can also play an on demand class in admin mode by unlocking the padlock at the top right hand corner. Within the classes sc...
lesmillsvirtualapp.freshdesk.com

I am off on club visits next week in QLD and will not be able to answer my calls and emails promptly.

I have copied Les Mills International Support Desk and Greg our AV support specialist as they may be able to help further in my absence.

Please keep me copied into any communication so I can help ensure we get to the bottom of your challenge.

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Rosalie Jensen <[email-masked]>
Sent: Friday, 7 May 2021 12:14 PM
To: Jasmine Bourchier <[email-masked]>
Subject: Re: Help!

Hi Jasmine,

Not sure what is wrong with the phones.  More to the point, I can't find the classes I am looking for easily.  There are all these different genres like cardio etc, but I just want to find the last 8 versions of Body Pump, Body Combat etc.

The headings are all over the place and what is underneath each heading seems to have no system to it,  if that makes sense.

On Fri, May 7, 2021 at 11:53 AM Jasmine Bourchier <[email-masked]<mailto:[email-masked]>> wrote:
Hi Rosalie,

Happy Friday ?

I have tried giving you a call however the reception was not connecting the call.

Feel free to give me a call back when you can if you need more help with your query about the iPad.

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 May 2021 4:56 PM
To: Rosalie Jensen <[email-masked]<mailto:[email-masked]>>
Subject: Re: Help!

Hi Rosalie,

In interpreting your query, I thought I would put two answers below with instructions to follow.

1) When you say "keeps going back to the start menu" are you referring to when in the ON DEMAND tab of the iPad and you are scrolling through the different genres of exercises/ duration and intensity to pick a class, it keeps reverting back to the CLASSES tab? Then you need to start your search again?

If this is the case, there's an option to change the default tab or hide the Timetable tab completely.  This is found under App Settings > Device Setting > Navigation tabs.  From here, drag the 3 small lines to the right of the Classes tab to above the Timetable tab, and let go.  This will change the default tab to the Classes tab.
​
To disable the Timetable tab completely (if you're using the App purely in On-Demand mode), toggle the Timetable tab from green to grey.  Once this is done, only the Classes tab will display.  Here's an article in our FAQ's with a screenshot.

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000129422-how-do-i-disable-or-change-the-default-order-of-the-classes-or-timetable-tabs-

2) If you are wanting to know how the ON DEMAND function works, please refer to the following FAQ. Within this, there is a youtube video with a demonstration as well.

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work-
[https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/36035449714/logo/AYpofIoDuXSM4O7sLcnyszvb2Wh1wbIqIw.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2WD6T3JNC%2F20210326%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210326T182504Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=108d08d74c54fe90ab66210adbeccfeaa03b7eb644d1e24154e3128c37988405]<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work->
How does on demand work? : Les Mills International<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work->
Once an on demand slot has been scheduled a member can scroll to the classes screen and select a class to play. Note: you can also play an on demand class in admin mode by unlocking the padlock at the top right hand corner. Within the classes sc...
lesmillsvirtualapp.freshdesk.com<http://lesmillsvirtualapp.freshdesk.com>

I will give you a call tomorrow morning to see how you go with the above tips and if they are in line with what you need.

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 May 2021 1:54 PM
To: Rosalie Jensen <[email-masked]<mailto:[email-masked]>>
Subject: Re: Help!

Hi Rosalie,

Thanks for reaching out.

How does 3:30 pm this afternoon sound or tomorrow morning at 11 am?

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Rosalie Jensen <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 May 2021 12:02 PM
To: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Subject: Help!

Hi,

I need help navigating the ipad for the classes. It's a bit confusing, especially the categories, and keeps going back to the start menu.  Are you free for a quick call this afternoon or tomorrow afternoon?

Regards,

Rosalie

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4513