Subject: Tech Support Candidate - Arshed Nisar
From: Arshed Nisar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 06:10:52 -0400

| | Tech Support Test

Name | Arshed Nisar
E-mail | [email-masked]
Phone Number | (+91) 8800899557
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Droamers Holidays | Team Leader | 25 April 2020 | 40000
Previous Employer 2 | Hi Tours | Ninja Customer Happiness | 31 MAY 2019 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connection, if that is properly working. If the internet is working then i will make sure that i am entering the correct url(http Vs https).if it still doesn't work , then i will try clearing the cache in the browser and enter the web address again. We may check through other browser as well. After trying all this if the website doesn't open at all then it highly likely that the error is with the website only!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will urn on Bluetooth in settings
A list of available devices will appear.
Then i will press the button on speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
The bluetooth name will appear on phone
Then i will click on pair and hence connected!

What according to you makes you a good candidate for customer service or technical support job? | Should have excellent communication, patience and great  relationship building skill. Should know the customer well by putting himself in customers shoes while understanding his problem.Needs be tech savvy as well!
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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