Subject: Tech Support Candidate - Abhishek Baliyan
From: Abhishek Baliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 05:40:29 -0400

| | Tech Support Test

Name | Abhishek Baliyan
E-mail | [email-masked]
Phone Number | (+91) 8384092861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad, Rajendra Nagar, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Java application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies Ltd | Software engineer | 11/04/2019 | 3.6k
Previous Employer 1 | Core Integra 3rd party of Tata consultancy services | Operation executive | 18/02/2017 | 2.6k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Remove website error and get higher ranking.
2. Automatic checks of all important elements.
3. Optimize your internal links.
4. Improve your website performance.
5. Fix duplicate content problems.
6. Improve the indexability of your web pages.
7. Make sure that your website works on different devices.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app.
2. Navigate to Connected devices, and turn on
the Bluetooth toggle switch, if it's not
enabled.
3. Select Bluetooth to view the options.
4. Select Pair new device to place the Bluetooth
device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

I am passionate about work and get a lot of enjoyment and pleasure out of it.
I am good in a Java application support engineer because I provided level 2 and level 3 to the previous project(Brightstar)

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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