Subject: Tech Support Candidate - Kuwardeep singh Kuwardeep
From: Kuwardeep singh Kuwardeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 05:37:10 -0400

| | Tech Support Test

Name | Kuwardeep singh Kuwardeep
E-mail | [email-masked]
Phone Number | (91) 9914215277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evantage IT | Technical specialist | 15th April, 2020 | 50000
Previous Employer 1 | Savex Technology | Presales Network Engineer | 4 Dec, 2020 | 31000
Previous Employer 2 | Catalystone | System Engineer | 15 March 2019 | 18000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Check that website should be reachable using nslookup and ping command in cmd
Check whether this website should not be using 127. 0.0.1loopback ip in hosts file of c drive

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Press On your Bluetooth function in mobile phone..than press your Bluetooth button on speaker for 3-4 second.. The name of the speaker will shown in mobile Bluetooth's available devices section and than choose the speaker name and click on connect pop up.
What according to you makes you a good candidate for customer service or technical support job? | I already served customer services over the call, mail and over the remote and satisfied the customer and got good feedback.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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