Subject: English Language Test - Aayay Khan
From: Aayay Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 May 2021 04:55:00 -0400

| | Foreign Language Screening Test

Name | Aayay Khan    /  (91) 8392875653    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To Miss Roma,

Good afternoon mam, I would like to tell that our courier tried to deliver your order bit the address that was mentioned was wrong. So I request you to please croos check the address and provide us the correct address,So that our courier can deliver your order.

Thanks for contacting babyshop.Have a good day.

THANKS
AAYAN

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To Mr. Abdul

Good morning sir, I am really sorry for the inconvenience that you faced and I would like to state that sir you don't need to worry, our team will collect the detected piece from your house and will install another one for you as you are not satisfied with the product in terms of quality.

Thanks for reaching out Baby Shop.

Thanks
Aayan

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