Subject: Arabic Language Test - Mohmed Nasar
From: Mohmed Nasar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 21:16:05 -0400

| | Foreign Language Screening Test

Name | Mohmed Nasar    /  (91) 9941653206    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,
I&#039;m sorry to hear that you&#039;re having this problem. We will investigate this issue immediately and get back to you directly.

Regards,
Mohmed Nasar
Customer service executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We were sorry to hear about the problem you experienced with our product. Your satisfaction is extremely important to us. We will replace the defective product with new one&#039;s if the same product is available. Otherwise, we will refund your amount according to our company policy.

Regards,
Mohmed Nasar
Customer service executive

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