Subject: Tech Support Candidate - Prince Arora
From: Prince Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 15:36:00 -0400

| | Tech Support Test

Name | Prince Arora
E-mail | [email-masked]
Phone Number | (91) 9034306506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM | Senior process executive | Currently working | 20000
Previous Employer 1 | In2it technologies | Trainee associate analyst | March 2020 | 13000
Previous Employer 2 | Helptek solution | Technical support | February 2019 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many steps according to errors where we are unable to open that site.
1. Please check site you have entered is correct or not.
2.If you have entered correct site url still its not working so please check your internet connection that is working or not.
3.If its working properly than there might be a case where the issue is from backend in the site means server down of that site so please try after some time.
4.Also we can reboot our modem and try after 5 to 10 minutes its working or not.

These are the steps where we can do troubleshooting and make sure that what is the issue its issue with our internet or with that site we are trying to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Press power button of bleutooth and when its on than also on the Bluetooth of your mobile phone.
2.Than in your mobile phone the name will be mention of that Bluetooth speaker than click on the name of that speaker and it will show option of pairing than select pairing and it will connext than you can use speaker easily.

What according to you makes you a good candidate for customer service or technical support job? | According to me how we understand the quesry of the customer and how we are polite to that customer that is very important thing for customer service because in this when we treat customer politely he or she will be very happy and also how quickly we can resolve customer issue that is also important thing so according to me these points are very mandatory to work in customer service or technical support job because in technical support if customer have sone technical isaue and its depend on you that how quickly you understand the query and resolve that so its also very important thing so these are the good points to work in customer service or technical support profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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