Subject: Arabic Language Test - Zeina Salha
From: Zeina Salha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 15:26:06 -0400

| | Foreign Language Screening Test

Name | Zeina Salha    /  (+91) 8511674650    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for contacting us.

We regret for the inconvenience caused to you
The order will be delivered as soon as possible. We are always here to serve you perfectly

Our team is working on it to solve your issue at the earliest.

Any further assistance, please feel free to get in touch with us.

Thanking you,
Regards,
Zeina
Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thanks for contacting us.

We regret for the inconvenience caused to you.

Although, we always provide our customers with best of our products and services but unfortunately this time , sadly our product didn’t reached you in perfect condition.

We request you to please return the damaged product to us.

Our team is working on it to solve your issue at the earliest.

Any further assistance, please feel free to get in touch with us.

Thanking you,
Regards,
Zeina
Customer Support

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