Subject: Trainer Candidate - Ashish Garg
From: Ashish Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 12:06:42 -0400

| | Tech Support Test

Name | Ashish Garg
E-mail | [email-masked]
Phone Number | (91) 7983536715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | dwarka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PRATHAM | Manager | Still Working | 70000
Previous Employer 1 | Galgotias University | Lead Trainer | dec 2017 | 50000
Previous Employer 2 | Career Launcher | Assistant Manager | August 2015 | 42000

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

Training New joinees
Induction Programs

Behavioral Skills

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation would be to bring everyone on the same page. The ability to learn and unlearn is something that as a trainer becomes the biggest challenge. It is always necessary to understand the current mindset and abilities of the set audience. It is also important to let people that we are here to improvise and brainstorm and then proceed further.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | After Sales service. It is important to make our customers believe that we are not only with them at inception but also throughout the process. They should have a feel good experience. Therefore making customer loyalty is the main difference

What according to you makes you a good candidate for this position?

A person who has ability to learn and unlearn
a person who has listening skills
and a person who is a team player with interpersonal skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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