Subject: Tech Support Candidate - Aditya Kumar
From: Aditya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 11:11:22 -0400

| | Tech Support Test

Name | Aditya Kumar
E-mail | [email-masked]
Phone Number | (91) 9572021214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 137
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allsec technologies Ltd | Technical support | Sept 2019 | 12000
Previous Employer 1 | Tech mahindra | Flipkart cmb team | Jan 2021 | 16000
Previous Employer 2 | Netambit | Unacademy process | Till now | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When I trying to open website www.ndtv.com on my browser and I get the error msg
First I check the Internet is connected properly or not
Second I check Internet speed
If the both are working fine then
I will clear all browsing history cookies and site data and cache after still I'm getting the error then I restart the browser and system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open slider then their is bluetooth icon hold for few sec
2 bluetooth is open then switch on your Bluetooth speaker
3 then their is pair a new device on your mobile phone then your mobile phone is searching for Bluetooth near you
4 when your Bluetooth speaker is search then click on the on search option then pair your Bluetooth speaker and lastly it is connected

What according to you makes you a good candidate for customer service or technical support job?

First listen carefully of customer
Let be complete first customer request and then we can talk with customer and give the better resolution for the customer and resolve the issue and customer is happy with your resolution then your are good customer service or good technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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