Subject: English Language Test - Apoorva Arora
From: Apoorva Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 07:17:59 -0400

| | Foreign Language Screening Test

Name | Apoorva Arora    /  (301001) 7297839948    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings from babyshop.com

Thank you for sharing your concern with us.We are very sorry for the inconvenience cause to you.We understand your concern regarding the status of your hand bag delivery. As we can check our courier person visited at your location 2 times but he is not able to find your location and he also tried to call you but your no.is switched off.We request you to please confirm or share your address details again so we can deliver your product at your location.

In case you need any further assistance or clarification,feel free to revert as back.We will happy to help!

Thank you
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Greetings from Amazon!

Thank you for writing us. We understand your concern regarding the defective tv cabinet. We are very sorry for the inconvenience cause to you. This does not represent the way we serve our users. We request you to please share some photos of tv cabinet so we can forward your concern to our team and provide you the possible resolution of this problem.

Again we are very sorry for the inconvenience cause.

In case you need any further assistance or clarification, Please feel free to revert us. We will happy to help!

Thanks you,
Amazon Support Team

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