Subject: Arabic Language Test - Shadab Ahmad
From: Shadab Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 May 2021 05:31:41 -0400

| | Foreign Language Screening Test

Name | Shadab Ahmad    /  (91) 8376967992    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear customer,

Thank you for contacting us.

We apologies for  the inconvenience and the delay,

We would like inform you that we have shipped your order on the same day of placed order. and as per the courier the shipment still not delivered due to incorrect address. We request you to please share with us your correct address and  contact number to update it and deliver the order as soon as possible.

Regards
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thank you for contacting.

We regret that you have received a damage item. This is not the experience we want our customers to go through.

We request you to please share with us some images of the damage part for further investigation and to help us for better solution.

Regards,
Homebox Team

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