Subject: English Language Test - Rohit goyal
From: Rohit goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 16:48:11 -0400

| | Foreign Language Screening Test

Name | Rohit goyal    /  (110092) 9717849256    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

SIR/MAM
this is to inform you that this email is regarding to  your hand bag delivery status.
the order was shipped by us, and handed over to courier company same day when the order was placed. The courier tried to deliver the order to your address but according to the courier company customer address is wrong.
so please kindly update your correct address.
regards:babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

HELLO
SIR/MAM
this is to inform you according to company policy customer can only claim about the damage product at the time of delivery if the damage is occur by our team after that company is not responsible about any damage.
regards:homebox

| |