Subject: English Language Test - Ravi Chandra Maddala
From: Ravi Chandra Maddala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 14:43:03 -0400

| | Foreign Language Screening Test

Name | Ravi Chandra Maddala    /  (+91) 9666570257    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

This is Ravi from babyshop.com.

I understand that your concern regarding your handbag order placed 14 days ago. I'll definitely help you fix this.

Upon checking the status of the order by courier service, I see that the shipping address was incorrect. So your handbag order was stuck at our courier service. But please you have nothing to worry about, I can absolutely help you with the concern.

Please reply back with your updated address, so that we'll make sure the order will be delivered as soon as possible.

Thank you for your patience on this matter.

I look forward to hearing from you.

Thanks and Regards,

Ravi Chandra M

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I'm Ravi from Homebox Support Team.

I understand that you noticed too many scratches after installing your TV Cabinet.

First of all, please accept my sincere apology for all the inconvenience this has caused you. But please you have nothing to worry about, I can absolutely help you with the concern.

I'll be happy to send a prompt free replacement/ refund for you absolutely at no charge. But before processing, I would request you to send us the pictures of the TV Cabinet for our reference.

I'm highly dedicated to resolved your concern promptly. But I just want to make sure that I will take my actions according on your preferred resolution.

I realize that, at this point asking you to contact us again would be disappointing; However, I really feel that this is the best way to assist you with this concern.

Thank you for your patience on this matter.

I look forward to hearing from you.

Thanks and Regards,

Ravi Chandra M

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